The UnivisionMobile.com web site (this “Site”) and the Univision Mobile service are provided by UVNV, Inc., d/b/a Ultra Mobile. The following sets forth the Privacy Policy (“Privacy Policy”) of UVNV, Inc., d/b/a Ultra Mobile and its affiliated companies (collectively, “Ultra Mobile,” “we,” “us” or “our”) with respect to information collected through the Site or otherwise from Univision Mobile customers, and is incorporated into and made a part of the Univision Mobile Plans Terms and Conditions, available at univisionmobile.com/terminos-y-condiciones and the Univision Mobile Terms of Use, available at univisionmobile.com/condiciones-de-uso. This Privacy Policy describes how information about you is collected, used and disclosed by us when you sign up for and use the Univision Mobile service and it provides other important privacy information, describes when and how we may change this Privacy Policy, and tells you how to contact us with any questions or comments.
IMPORTANT NOTICE: Ultra Mobile has partnered with New Univision Enterprises, LLC (an independent third party unaffiliated with Ultra Mobile) to promote this Site and wireless service under the “Univision Mobile” brand which is owned by Univision Communications Inc. and is being used by Ultra Mobile under license. Ultra Mobile is solely responsible for the operation of this Site and the offering, sale, provision and customer support of the Univision Mobile service, and New Univision Enterprises, LLC, Univision Communications Inc. and the other Univision affiliated companies (collectively “Univision Entities”) assume no responsibility or liability whatsoever for the operation of this Site or for the offering, sale, provision or customer support of the Univision Mobile service. Your agreement as well as any claim or dispute you may have concerning the use of this Site and/or the Univision Mobile service are solely with Ultra Mobile and not with any of the Univision Entities. Ultra Mobile may share certain personal information collected from Univision Mobile customers (such as names, email addresses, etc., but not customer phone records or usage data) with the Univision Entities, and the Univision Entities may use such information to contact Univision Mobile customers for marketing and promotional purposes. Please note that information you provide directly to the Univision Entities and information collected from you by the Univision Entities in connection with your use of their websites, products or services (such as when you visit a Univision Entity website linked from this Site, or when you use a Univision branded video, music, game or social media application on your mobile device) will be subject to the Univision Entities’ privacy policy (see, e.g., http://www.univision.com/global/privacy-policy-en) rather than this Privacy Policy.
- Purpose of Privacy Policy
Your privacy is important to Ultra Mobile. Accordingly, Ultra Mobile provides these policies so that you understand how Ultra Mobile collects, uses and, in certain circumstances, discloses the information that you provide and/or that is automatically provided to Ultra Mobile as a result of your visiting and using the Site or purchasing or using Univision Mobile products or services. This Privacy Policy also explains the steps Ultra Mobile has taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting this Site or purchasing or using any Univision Mobile product or service, you accept the practices described in this Privacy Policy. Ultra Mobile is not responsible for the content or privacy practices on any third party web site that may be linked to or from this Site.
Any questions regarding this Privacy Policy should be directed to:
Attn: Privacy Policy Officer
UVNV, Inc.
P.O. Box 28673
Santa Ana, California 92799
Email: info@ultra.me
- Collection and Use of Personal Information
Personal information is information that identifies or is associated with a specific individual, such as a name, address, email address, or telephone number. Ultra Mobile collects personal information about its customers. The ways in which we collect personal information about you include, but are not limited to, the following:
• Location-Based Services. We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services (“LBS”) are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.). LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.
Generally, Ultra Mobile collects the above information for the following purposes: (i) to improve your experience on this Site; (ii) to improve the products and services that Ultra Mobile sells to consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and services to you and send you information about special offers; (v) to contact you about products or services you have purchased from Ultra Mobile (including but not limited to the Univision Mobile service); (vi) to respond to your inquiries; (vii) to manage and develop our business and operations, administer accounts, and collect and process payments; and (viii) if you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from Ultra Mobile that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site . Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. You cannot opt out of receiving product or service-related emails.
Under federal law, you have a right, and Ultra Mobile has a duty, to protect the confidentiality of information regarding your telephone use, the services you purchase from us, the calls you place and the location of your device on our network when you make a telephone call. This information is referred to as, among other things, “Customer Proprietary Network Information.” We may share Customer Proprietary Network Information with our affiliates; provided, however, that we will first notify you of your rights under applicable law, describe how we intend to use the Customer Proprietary Network Information, and give you an opportunity to opt out of such use (or opt in, to the extent required by applicable law).
3. Cookies
“Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communications and interaction with that web site. Cookies may possibly be used for such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas. The use of cookies is an industry standard — you will find them at most major web sites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Site will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies, currently available or which may become available in the future, to provide us with other important anonymous information regarding the use of this Site. |
4. Security |
We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 2 above. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk. |
5. Opt Out and Corrections |
Upon your request, Ultra Mobile will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile phone number; (d) stop sending mail (including promotional materials) to your mailing address; and/or (d) disable your account to prevent any future purchases through that account. You may make these updates / changes yourself by managing your account preferences on this Site or . You may also send your requests to: Attn: Customer Service, UVNV, Inc., P.O. Box 28673, Santa Ana, California 92799; or by email to info@ultra.me. Please do not email your credit card number or other sensitive information. Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt out of receiving product or service-related emails or mailings.
6. Ability to Accept Terms You affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy. |
7. Revisions |
From time to time, we may revise the Privacy Policy. Your use of the Site or any Univision Mobile product or service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy, so we recommend that you check the Privacy Policy periodically. If you disagree with the terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and all Univision Mobile products and services. Continued use of the Site or any Univision Mobile product or service constitutes your agreement to any Privacy Policy as in effect.
8. Severability
If any part of the Privacy Policy is determined to be invalid or unenforceable by any arbitrator, court of competent jurisdiction or applicable law, the parties intend that such provision be amended and construed in a manner designed to effectuate the purposes of the provision to the fullest extent permitted by law.
9. Your California Privacy Rights
California Civil Code Section 1798 entitles California customers to request information concerning a business’s sharing of personal information to any third parties for the third parties’ direct marketing purposes. Ultra Mobile may share certain personal information collected from Univision Mobile customers (such as names, email addresses, etc., but not customer phone records or usage data) with the Univision Entities, and the Univision Entities may use such information to contact Univision Mobile customers for marketing and promotional purposes. Except with the Univision Entities, Ultra Mobile will not knowingly share your personal information with non-affiliated third parties for their direct marketing uses without your opt-in consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the “Contact Us” section below.
Do Not Track (DNT) Disclosure: This Site does not currently respond to “Do Not Track” signals of web browsers. However, should the industry establish uniform technological standards for recognizing and implementing “Do Not Track” signals, Ultra Mobile would be open to following such industry standards.
10. Protection of Children
Ultra Mobile does not knowingly solicit children to purchase services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your Univision Mobile account, any information associated with such use will be treated as your information in accordance with this Privacy Policy.
This Site is not intended for children under the age of 13, and Ultra Mobile does not intentionally or knowingly collect personal information on this Site from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.
11. Univision Advertisements and Links
This Site may display advertisements and links for websites, products and services of the Univision Entities. Information you provide directly to the Univision Entities and information collected from you by the Univision Entities in connection with your use of their websites, products or services will be subject to the Univision Entities’ privacy policy (e.g., http://www.univision.com/global/privacy-policy-en) rather than this Privacy Policy.
12. Contact Us
For privacy related questions, comments and requests, please contact Ultra Mobile at:
UVNV, Inc. Attn: Customer Service P.O. Box 28673 Santa Ana, California 92799 Email: info@ultra.me
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